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8 Top Reasons Why Businesses Choose Managed Support Services

Managed support services have been the cause of debates for many years. Delegating your work to another company used to seem risky and often inefficient.

In the 21st century, everything has changed. Today, managed IT support services are highly demanded for their ability to help the company grow, develop, increase revenue, and outdo the competition.

Let’s look at the top reasons why businesses choose managed support services.

1. Expert Assistance

More often than not, small and medium-sized businesses are faced with the lack of expertise in the IT area. Be it a poor understanding of the software that can help them solve certain problems or a lack of security for sensitive data, expert opinion is the key to the company’s success and often survival.

Unless you have a large IT department with dozens of experts ready to handle virtually any problem, you need external assistance. By signing a contract with a managed IT support service, you get an opportunity to talk to specialists related to all IT matters.

It’s worth noting that some consultations are needed sporadically. So hiring such an expert to be on your team 24/7 is not just costly, it’s useless. It’s much easier to contact a specialist on demand.

2. Saved Money

Delegating a task to an expert you know little about may appear risky. According to specialists from, if you choose the right managed IT support company, you can get high-quality assistance with a reasonable price tag.

Here are just a few ways managed support services can save you money:

  • Signing a contract that features a suitable payment plan is less expensive than hiring an expert every time you need assistance with a certain task. Supporting a large IT department may not be something each company can afford.
  • Delegating tough tasks to managed support allows your employees to work on what they do best rather than try to solve IT problems. This improves the overall productivity of your team and increases revenue.
  • Timely response to problems can help you save formidable amounts on repairs and data recovery. Without an expert monitoring your network, you may not know about the problem before it’s too late.
  • 24/7 assistance is often impossible to do without. However, hiring a person to do the monitoring may be too costly. Managed IT support services offer round-the-clock assistance at a much lower price than in-house specialists do.

3. Growth Opportunities

Managed IT support services is more than just a high-quality problem-fixing solution. The goal of IT experts that support your company is to help it grow. These specialists stay up to speed with all the latest IT-related developments in your business niche to offer your top-notch recommendations for moving ahead of the competition.

Software developers from Miropoint point out that without a true IT expert a company can easily make mistakes when choosing the right programs for its growing demand. As a result, they may be held back by outdated software, which lacks necessary features.

4. Employee Satisfaction

Many small businesses delegate their IT-related affairs to employees, who don’t have sufficient experience in the subject. For example, secretaries are often stuck with choosing hardware or software for the office while software developers need to worry about network maintenance.

This doesn’t just keep your staff from doing what it does best. It reduces employee satisfaction tremendously. After all, no one wants to do someone else’s job especially when he or she lacks expertise.

By hiring managed IT support services, you are allowing your employees to avoid extra tasks thus improving the level of satisfaction.  

5. Round-the-Clock Assistance

Many companies require 24/7 monitoring of their network. However, such surveillance is usually costly and often inefficient. Having one of your employees “on watch” may not be sufficient to ensure the proper reaction to the problem when it occurs.

Managed IT support services allow you to have peace of mind about round-the-clock monitoring and response. You can be sure the problem is addressed immediately even if it occurs when the office hours are over.

When choosing a managed IT service provider, find out if it offers 24/7 support. Usually, you would have to pay extra for such services.

6. Custom Software Development

At some point in the company’s existence, each business owner starts thinking about custom software development. Bespoke programs are highly efficient for business growth, development, workflow optimization, and much more. However, finding the right developer can be tough.

Some managed IT support companies offer software development services. They are often the best candidates because they know the ins and outs of your business and can easily understand which features it can benefit from the most.

7. Reduced Office Capacity

Some businesses simply don’t have an opportunity to house a large IT team. With the majority of their employees working remotely, they choose to delegate services to managed support providers.

Such an approach doesn’t just save money on salaries, it helps save on rent. In the era of remote communications, delegating tasks to managed support services seems to be an organic thing to do.

8. Excellent Results

Managed support services have been gaining popularity for a while. It’s easy to track the success of companies that have been taking advantage of this approach. Many of them have positive reviews about such a work organization.   

If you look at your competitors, most likely at least half of them are using managed IT support services. By trying to “go it alone”, you may be falling behind. Remember, if something works for your competitors, it may work for you.

Final Thoughts

The benefits of managed support services are hard to overlook. Meanwhile, the disadvantages are almost nonexistent. Businesses all over the world are taking advantage of an opportunity to delegate their tasks to experts.

The nature of IT matters dictates the need for occasional expert attention. There is no reason to keep a large IT department if a big part of it isn’t doing anything half of the time. It’s better to hire an expert, who is always on call.