There are many different ways that technology can be utilized to make work more efficient and easier to perform which can have a substantial amount of relevance and application in the process of business and organizational management. One of the main tools that has been utilized by organizations in the reduction of their work loads has been the strategic use of what are known as Chatbots. The following are some of the ways that bots for business can be utilized to help reduce some of the work loads associated with business and organizational management.
What Are Chat Bots?
Have you ever went on to a website for customer support and found yourself entered in a chat with a seemingly “real” individual, only to find that their responses are being entered in without any time or thinking at all? This is because may websites have programed into their systems a specific chatbot program that is designed to take on commonly asked questions and identifying information for general answering of questions. This can save a substantial amount of time in the intake and processing aspects of providing customer service which can substantially reduce working time and hours as well as effort.
How Chatbots Can Help Ease Workloads
There are many different ways that chatbots can be used to help ease workloads. The first of these that is most common is the use of these chatbots in order to process introductory and identifying information that can be routine in nature but take a substantial amount of time to acquire through each encounter. By automating these aspects of the customer service process, effort can be placed more on the actual process of providing customer service.
Advantages and Disadvantages
There are a variety of advantages and disadvantages associated with chatbots. Some advantages include their ability to perform a substantial amount of work without manual effort and the accuracy / precision that automated work can result in. However, some disadvantages include a loss of a personal element to interactions which may be valuable for some business fields. It is important to properly balance the interests of the organization with the use of chat bots to ensure that the use of these chatbots does not become too excessive.
Artificial Intelligence and technology have a strong potential to influence the field of business in the future. The ability of computers to sort through all of the basic and introductory information pertaining to customer service is just one example of how this is possible. Know of any other uses of chatbots? Let us know down below!